FAQ

Please note that all the questions and answers are relevant for orders placed through online..

Can I check if an item is available?

Yes, Kindly Direct Message or WhatsApp us on 0761389946 a picture or the item code along with your required size to check for availability. You may find our size chart under the ‘menu’ tab.

How do I Place an Order?

To place an order, follow the steps & place your order through our Websit or you can also place an order through our FaceBook (DRESS -Home), Instagram (dressonline.lk) or simply WhatsApp us on 0761389946.

You may send us the following details to confirm your order.

    1. Item Code or Photo:
    2. Required Size (https://www.facebook.com/dressonline.lk/menu/):
    3. Full Name: 
    4. Delivery Address:
    5. Contact Number:
    6. Email Address (Optional): 

We will check the availability of items and confirm the total including delivery charge with you before the dispatch and issue you a personalized tracking number for the order. The payment method will be subject to the choice you make at the check out.

What payment methods do DRESS.LK accept?

We accept various payment methods as; 

1. Card payments 

    • Our website is integrated with the secured PAYHERE payment gateway.
    • Credit Card: any VISA, MASTER credit cards and American express cards.
    • Debit Card: Online activated debits cards only.

2. Cash On Delivery (COD) available Island-wide.

3. Online Bank Transfers – You may Contact us on  0761389946 or drop us a message on  FaceBook(DRESS -Home),Instagram(Instagram ) to proceed with this.

How much do your items cost?

You may refer to the description of each photo for essential details like price, available sizes, material etc. For all other additional information that you require, we are always here to help.

When Will I Receive the Order?

Orders are usually dispatched within 1 working day of placing your order. Once dispatched, your order is handled by our logistics partner and is usually delivered within 2-5 working days. 

Please note that rarely the number of days will be affected by adverse conditions that could be out of our control.

Can I change or amend my order after it's placed ?

You can only change as long as your package has not been dispatched from our premises. Just send us a Message to the Platform you ordered within the day which the order was placed. we will do our best to accommodate your request.

Delivery

We provide Island-Wide Delivery

Delivery Days:

The deliver happens during Weekdays from Monday – Friday 
Areas in Colombo will be delivered during Saturday.
Deliveries will not be happening on Sundays & Mercantile Holidays.

Dispatch Days:

All confirmed orders will be dispatched on the following working day and orders placed during the Weekend will be dispatched on Mondays (as long it is not a declared Holiday).

Delivery Info:

We will share your Order Dispatched Detail such as; Couriers website/ Tracking No, to you via the Platform you have ordered.Then you will be able to track the status of your order easily.

Delivery Durations:

Standard 2-5 Working Days since the order has been placed.
Please note that on some occasions due to unavoidable circumstances, a short delay will occur with your order. We apologize in advance & assure to get your package delivered to you at the right time.

Exchange and Cancelation Policy

Exchange

You have to inform us at your earliest (2-3 days since the order is received) to exchange your Online purchase. Let us know why you need to exchange your particular item.
If the exchanged item price is higher, that difference has to be paid for by the customer. If the exchanged item price is lower, that difference will simply be deducted the next time you make a purchase. 
The customer will have to bear the delivery charge for the exchange unless the product is  incorrect, faulty or damaged.
Once the exchange has been processed our Sales Representatives will guide you through the process.

DO NOT FORGET .
Exchange is not possible for sale or discounted items.

Cancellation

If you wish to cancel your order you will have to inform us through the same platform or call us on  our hotline 0761389946 on the same day the order has been placed with your reference number. Unless the product has been dispatched we are able to cancel your order anytime. 

If you have any other questions or concerns, we are there to guide you…
Simply call us on our CONTACT NUMBER 076 138 9946 or email to us at (hello@dress.lk)